Privacy policy.

• When you visit. Your browser sends our server the usual technical details: IP address, browser and device, the page asked for and the time. The site also uses Google's tag (Google Analytics and Google Ads) and Meta's pixel. They record the pages you view, how you reached us — for example from an ad or a search — and whether you tapped a WhatsApp button, which we count as an enquiry. For this they use cookies or similar storage in your browser.
• When you write to us on WhatsApp. Our button opens WhatsApp with a short message we prepare. It ends with a code such as “ref GADS-KANTOR” that tells us which page or ad you came from. From then on the conversation — your number, the name on your WhatsApp profile and what you write — is with our team on WhatsApp, a Meta service.
• When you buy in our online shop. Your name, company (optional), address, city, province, postcode, country, e-mail, phone and the products you order. Payment is handled by Xendit: your card or bank details go to Xendit, not to us.
• When you create an account. Username, first and last name, e-mail and password. We keep the password only in scrambled (hashed) form.
• When you review a product. Your name, e-mail and review. Before a review appears, the anti-spam service Akismet, by Automattic, checks it.
• When you search the site. What you type is used to show the results.

To answer your enquiries and prepare quotes and rental agreements; to deliver orders and look after the machines we install; to run and protect the website; to see which pages and ads bring enquiries, and to show our ads to businesses likely to need them; and to keep the records the law requires, for example for tax.

Only those who help us do the above: Google (Analytics, Ads, and the fonts on the shop pages), Meta (the pixel and WhatsApp), Xendit (payments), the couriers who deliver your order, and the companies that host and protect our website. We do not sell personal data.

The Google tag and the Meta pixel set cookies such as _ga (Google Analytics) and _fbp (Meta). The shop sets cookies for your cart and, if you sign in, to keep you signed in.

You can block or delete cookies in your browser settings. The site still opens, but the cart needs its cookie. To stop Google Analytics on every site, Google offers a browser add-on: tools.google.com/dlpage/gaoptout.

• Orders and invoices: as long as Indonesian tax and company law require business records to be kept.
• Accounts: until you ask us to close yours.
• WhatsApp conversations: while we work together, and for a reasonable time after.
• Google Analytics data: 14 months.
• Server records: for a limited time, for security.

Under Law No. 27 of 2022 on Personal Data Protection you may ask what we hold about you and get a copy, correct it, stop its use or have it deleted, withdraw a consent you gave, limit its use, object to decisions made only by automated means, move your data to another provider, and claim compensation if your rights are breached.

Write to admin@shizen.co.id. We answer a request to update, access or limit the use of your data within 3 × 24 hours of receiving it, as the law requires, and other requests as quickly as we can.

The whole site uses an encrypted connection (HTTPS). We limit access to your details to the staff who need them. If a failure in protection ever puts your data at risk, we will tell you and the authority in writing within 3 × 24 hours, as the law requires.

To see how our own website is found, we use a small internal tool called Shizen Visibility Watch. With the permission of the company's own Google account it reads — read-only — our Google Search Console and Google Analytics data for shizen.co.id.

It uses that data only for our internal reports and keeps it in the company's own Google Sheet. The data is not shared or sold, it is not used for advertising, and the tool does not read anyone else's Google data. Its use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Our services are for businesses and adults. We do not knowingly collect children's data.

When this policy changes, we update the date at the top of this page.